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Customer care

Deliveries to United Kingdom

Delivery Type Courier Time Cost
Orders over £60 Fedex 3-5 Business days FREE
Orders under £60 Fedex 3-5 Business days £8
Express Delivery Fedex 1-2 Business days £15

Deliveries to United States

Delivery Type Courier Time Cost
Orders over $150 Fedex 3-5 Business days FREE
Orders under $150 Fedex 3-5 Business days $85
Express Delivery Fedex 1-2 Business days $95

Deliveries to Europe

Delivery Type Courier Time Cost
Orders over 150 Fedex 3-5 Business days FREE
Orders under 150 Fedex 3-5 Business days 45
Express Delivery Fedex 1-2 Business days 50

Deliveries to Malta & Gozo

Delivery Type Courier Time Cost
Orders over 60 Fedex 3-5 Business days FREE
Orders under 60 Fedex 3-5 Business days 8
Express Delivery Fedex 1-2 Business days 20

If you are trying to make an order and we do not ship to your country please email info@villabolognapottery.com for a direct quote.

DELIVERIES

If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of an exchange, cancellation or back order.

Please note that extra large or heavy orders may exceed any previously quoted freight cost. If this happens we will get in touch to agree the increased charge before dispatching your order.

TRACKING DELIVERIES

When your order leaves our warehouse, we will send a shipment confirmation which will contain a link to track your order.

CUSTOMS

Orders within UK, EU and USA are delivered duty paid.

Orders outside of the UK, EU and USA may be subjected to Import Duties & possible Sales Taxes at point of entry. These charges are the purchaser's liability and must be paid by the purchaser.