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Customer care

Deliveries to United Kingdom

Delivery Type Time Cost
Orders over £80 3-5 Business days FREE
Orders under £80 3-5 Business days £8
Express Delivery 1-2 Business days £15

Deliveries to USA

Delivery Type Time Cost
Orders over $150 3-5 Business days FREE
Orders under $150 3-5 Business days $60
Express Delivery 1-2 Business days $70

Deliveries to Canada

Delivery Type Time Cost
Orders over C$180 3-5 Business days FREE
Orders under C $180 3-5 Business days C$80
Express Delivery 1-2 Business days C$90

Deliveries to EU

Delivery Type Time Cost
Orders over 120 3-5 Business days FREE
Orders under 120 3-5 Business days €50
Express Delivery 1-2 Business days €60

Deliveries to Malta & Gozo

Delivery Type Time Cost
Orders over €80 3-5 Business days FREE
Orders under €80 3-5 Business days 8
Express Delivery 1-2 Business days 20

Deliveries to Australia

Delivery Type Time Cost
Orders over A$250 5-7 Business days FREE
Orders under A$250 5-7 Business days A$100
Express Delivery 3-5 Business days A$140

If you are trying to make an order and we do not ship to your country please email customersupport@villabolognapottery.com for a direct quote.

DELIVERIES

If an item is not available for immediate dispatch you will be notified by email and advised of the expected delay. In the event that an item is sold out and your order is unable to be fulfilled we will notify you via email, and where available, provide you with the option of an exchange, cancellation or back order.

Please note that extra large or heavy orders may exceed any previously quoted freight cost. If this happens we will get in touch to agree the increased charge before dispatching your order.

TRACKING DELIVERIES

When your order leaves our warehouse, we will send a shipment confirmation which will contain a link to track your order.

TRADE DELIVERIES

Trade orders are subject to shipping charges, which will be calculated at once orders have been placed and invoiced separately.

CUSTOMS

Orders to UK, EU, USA, Canada and Australia are delivered duty paid.

Orders outside of the UK, EU, USA, Canada and Australia may be subjected to Import Duties & possible Sales Taxes at point of entry. These charges are the purchaser's liability and must be paid by the purchaser.

DELIVERIES FOR SHOP ORDERS

For products purchased in the shop customers are responsible for all delivery costs, as well as any customs duties and taxes applicable in the destination country.

If an order is shipped to a customer from the shop and is then unclaimed and be returned to us, we will issue a refund for the cost of the goods only. Please note that any return delivery fees, including shipping charges and duties and taxes, will be deducted from this refund.