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We offer a 14 day returns policy. Please send us an email at info@villabolognapottery.com with your order number and reason for return.
All goods will be inspected upon return. We will refund any items purchased with us provided that the items are returned in perfect condition and in their original packaging.
Customers are required to pay for return shipping and the goods remain the customers responsibility until they reach us. We recommend you use a tracked postage service with insurance and ship back in the original packaging and box. We cannot be held responsible for returned items that arrive broken or do not reach us. Villa Bologna Pottery reserves the right to refuse any return that does not meet our return requirements. We are unable to offer an exchange or refund on items that are deemed damaged upon return - scratched, worn or not in their original packaging.
We will refund the price you paid for your item back to your original payment method.
We will not be responsible for any items that are returned to us by mistake.
For returns from the UK and US please return to:
Villa Bologna Pottery
Unit D1
KG House
Kingsfield Way
Northampton
NN5 7QS
For returns from the EU please return to:
Villa Bologna Pottery
30 Triq San Anton
Attard
ATD1282
Items purchased in the shop in Malta must be returned to the same shop for a refund or exchange. We cannot accept these items back via mail order.
Items purchased online must be returned via mail order. We cannot process returns for purchases made online in our shop.